At The Great Spice, we aim to deliver your order quickly, safely, and with the care it deserves. Below you’ll find important information about our delivery process, timeframes, and shipping terms.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Areas
We currently deliver to:
All major cities and towns across Bangladesh
Selected rural and remote areas (delivery times may vary)
3. Estimated Delivery Time
Inside Dhaka: 2–3 working days
Outside Dhaka: 3–5 working days
Delivery time may vary based on location, order volume, weather conditions, or courier service delays.
4. Delivery Charges
Shipping charges are calculated at checkout based on your location and selected delivery option. Occasionally, we offer free shipping promotions, which will be clearly mentioned on the product or cart page.
5. Delivery Partners
We work with reliable third-party courier services to ensure timely and safe delivery of your spice products.
6. Order Tracking
Once your order has been shipped, we will send you a tracking ID and link via email or SMS so you can monitor your delivery in real-time.
7. Failed Delivery Attempts
If our courier is unable to deliver your order after multiple attempts, your package may be returned to us. In such cases, we will contact you to arrange redelivery or refund (excluding delivery fees).
8. Damaged or Missing Items
Please inspect your package upon arrival. If you notice any damage or missing items, contact us within 3 days of delivery. We may request photos or documentation to resolve the issue promptly.
9. Contact for Delivery Support
If you have questions about your delivery status or need assistance, please contact our support team:
